Online Technical Support

For a fixed fee per incident we can provide remote technical support and fix many problems without a visit being necessary. Our Microsoft Registered Partner can provide assistance to you with many Microsoft based software applications.

All you require is an internet connection and Internet Explorer 6 or later and with your permission we can take control of your PC and fix any problems whilst you watch. This has the advantage that if the problem re-occurs or for software issues, you may be able to fix the problem yourself if it re-occurs.

1. Purchase your support token, you can pay by debit/credit card or Paypal(preferred).
2. We will email you confirmation and arrange a mutual time if our engineers are busy.
3. You will be directed to download a small session file which will allow us to contact for that support incident only.
4. We will provide technical support

Note that the fee is per incident and we will contact you directly if we need further information or an onsite visit becomes necessary so ensure you have a telephone number where you will be available whilst support takes place. We cannot access your files and data without your express permission and once a session has ended we will no longer be able to access your PC.